Express Customer Service FAQs

DHL has always been committed to customer service, anticipating needs and providing the highest level of service and reliability at all times.

The DHL Tracking page can provide up-to-date information on your shipment location.

A DHL account is highly recommended if you ship frequently. This offers you negotiated price savings and the opportunity to pay by monthly invoice. Less frequent shippers can pay by cash.

In the unlikely event that a Time Definite Delivery misses its scheduled delivery through our fault, you should contact your local customer service department who will arrange a credit for you.

If your shipment failed to arrive, it is important that you contact customer service with an accurate description of the goods and their packaging as soon as possible. Our “found shipment centers” hold on to items that were not properly addressed or that became detached from their packaging. It is possible that they will be able to reunite you with your shipment. If this fails, please contact customer service

to file a report.
Please note that damage to goods in transit is frequently the result of inadequate packaging.

Due to the size of the door openings on our vans and planes, we ask that a shipment does not exceed 118 cm x 88 cm x 120 cm in dimension. We will be pleased to advise and arrange carriage of any larger items for you. In addition, for the safety of our couriers, we require notification of shipments over 50kg in weight.

If you are a private person, the customs duty will be assessed on goods worth over 200 euros and (or) over 50 kg. If you are a legal entity, the payment of customs duties may be levied upon goods of the customs value of more than 100 euros. The customs value means the value of goods stated in the invoice plus all costs that were incurred prior to the moment of crossing the border (transport, insurance, etc.)

Absolutely! DHL has unrivalled experience of international shipping. Please contact DHL Sales

to discuss your needs.