No Internet? No problem!

If you don't have access to an Internet browser but you have e-mail, why not try DHL eTrack?

What is DHL eTrack?

DHL has developed a powerful yet simple system, using e-mail messages to track shipments and bring you the latest shipment delivery information. DHL eTrack can track up to 50 air waybills at one time and operates on any e-mail-enabled device, whether it be a PC, personal organiser or mobile phone.

How do I track shipments using DHL eTrack?

1. Create an e-mail and enter your air waybill number(s) in the contents - up to 50 at a time. If you've received an e-mail containing air waybill numbers, simply forward it. DHL eTrack will find the air waybill numbers wherever they appear in the body of the message.
2. Address the e-mail to track@dhl.com. To send the results to other people, enter their e-mail addresses in the CC field.
3. Send the message and receive the results via return e-mail within seconds.

What are the benefits?

• Simple and easy to use
• Track up to 50 air waybills at a time
• Tracking information available 24 hours a day/7 days a week/365 days a year
• Available from any e-mail device with Internet connection, anywhere in the world
• Provides both detailed and summary shipment information
• Send tracking results to a CC mail address (e.g. shipper and consignee)
• Send requests in your own language
• Free of charge

Technical requirements

• An e-mail application that runs on a PC or other e-mail-enabled device such as a mobile phone or personal organiser
• ISP or network connection

You can learn how to use eTrack on-line now. Try our interactive learning tools and track your shipments at the same time! If you want further information, contact your local customer services department.